Frequently Asked questions

FAQ

KOMBUCHA AND JUN BREWING

CAN YOU TEACH ME HOW TO MAKE KOMBUCHA TEA?

If you’re in the Melbourne VIC area, you can visit one of our fantastic kombucha creation workshops in Brunswick. These workshops generally run at the last Thursday of every month from 7pm and you get your very own kombucha SCOBY/starter to begin your brew. Check out our Events, Workshops and Tickets section to book a ticket online for our next workshop.

If you can’t attend one of our amazing workshops (we know, it’s devastating), then rest assured, our Starter and Complete brewing kits include instructions. You can also contact us at any time to ask about your Good Brew batch of booch for brewing advice.

The health and safety of our customers, staff and everyone for that matter is a priority. If you’re feeling unwell / showing symptoms, please stay home / continue isolating appropriately. We can always send a kombucha SCOBY/starter or complete brewing kit to you if needed.

HOW MUCH KOMBUCHA OR JUN CAN I MAKE FROM YOUR SCOBY?

Ultimately as long as you keep your SCOBY alive, healthy and happy, then you can make kombucha or jun from it for as long as you want.

For your first batch from a Kombucha SCOBY Starter Kit for example, you should ideally make no more than a 2L batch. Once your SCOBY has grown and is strong and healthy, then larger batches can be made.

Once you have a healthy large SCOBY and batch, larger quantities can be brewed. Ideally you should not feed it more than 8x the starter (existing brew in your fermenter). For example, say you have 1L of a SCOBY starter / kombucha already in your fermenter, then you could feed it 7L of tea with sugar (but no more) to make a total of 8L.

HOW LONG DO SCOBY STARTERS LAST FOR / DO THEY NEED TO BE STORED IN THE FRIDGE?

Our sealed SCOBYs will last during postage and outside of refrigeration for a bit though are best kept in the fridge. They last in the fridge for at least 6 months.

HOW LONG DOES IT TAKE FOR A BREW TO BE READY?

Around 1 week at 23 degrees, 2 weeks at 20 degrees, maybe 3 weeks at 17 degrees, etc.

WHAT DO I DO IF MY KOMBUCHA / JUN HAS MOULD?

Throw it out. Don’t risk your health. It’s less expensive to get rid of a brew that has gone bad than it is to miss work due to illness.

If your kombucha batch does get infected with mould, get in touch with us for a discount code on a new kombucha or jun SCOBY.

HOW DO I STOP MY KOMBUCHA / JUN GETTING MOULD?

When brewing kombucha or jun, make sure that you are very careful with the sanitation process. Ensure that any containers you use throughout the brewing process have been thoroughly cleaned. Also make sure there’s nothing else mouldy in close proximity as this could contaminate your brew.

Use a thin cloth over your brew container to keep out insects and unwanted material while also allowing the brew to breathe. We offer breathable fermentation cloths that are great for covering your kombucha and jun brews.

If your kombucha does get mould, throw it out. Don’t risk your health. Don’t stress either – these things sometimes happen with brewing kombucha and jun. If your brew does go mouldy, you can contact us for a discount code on a new kombucha or jun SCOBY and we’ll send it to you or have it ready for you to pick up as soon as possible.

WHAT CONTAINERS ARE BEST FOR BREWING KOMBUCHA OR JUN?

Glass, ceramic and food grade plastic or stainless steel containers / jars are the best for brewing kombucha and jun. Some containers even have a tap so you can easily dispense your brew as you need it.

We stock and supply 8L glass containers with lids and taps. For everything you need to get brewing, we also provide complete brewing kits for jun and complete brewing kits for kombucha. These complete kits include organic sugar (kombucha) or honey (jun), organic tea, instructions, a breathable fermentation cloth and an 8L glass container with a lid and tap. We ship these 8L glass containers and complete kits throughout Australia. They’re also available to pick up from our location of 54 Hope St, Brunswick VIC 3056.

DOES IT MATTER IF MY SCOBY SUBMERGES OR GROWS REALLY LARGE?

Kombucha and jun SCOBYs may grow quite large in terms of width and thickness. A SCOBY will generally grow to the width of the container it is in. SCOBYs can also become thick overtime. If SCOBYs do get quite large, they may sink slightly and become further submerged in the brew. A large SCOBY that sinks is nothing to worry about – it will not make difference to the quality of your brew. If your SCOBY does sink, you may get another SCOBY form and grow on top of the brew.

If your container is getting too full with just SCOBYs, you can discard the unneeded SCOBYs. These can be put in the compost or given to your dog as a chewy treat. Some people use the SCOBYs as topical treatments for balancing bacteria on their body, slice them up and use them in stir fries or even dry them and turn them into SCOBY leather.

CAN I DOWNLOAD YOUR JUN OR KOMBUCHA BREWING INSTRUCTIONS AS A PDF?

Yes, you can download our jun or kombucha brewing instructions as PDF files.

Download our kombucha brewing instructions as a PDF ›

Download our jun brewing instructions as a PDF ›

KEFIR BREWING

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DO YOU OFFER WATER KEFIR BREWING KITS?

Yes, The Good Brew Company offer water kefir brewing kits. These are available to order online with shipping throughout Australia. You can also pick them up from our location at 54 Hope St, Brunswick VIC 3056. Find out more and order your Water Kefir Brewery in a Box kits.

CAN I REUSE THE KEFIR GRAINS TO BREW ANOTHER BATCH?

Yes, you can reuse and split the water kefir grains to brew another batch. Use the same ration as the first one – 30g of kefir grain to a litre of water – no need to be super precise though.

You can simply add sugar and water to the existing batch at a similar ration as the instructions stated. If you want to brew more than 1 litre at a time, that is doable though just make sure you get your ratios correct.

HOW MUCH KEFIR DO YOU RECOMMEND DRINKING PER DAY?

Listen to your body and drink as much as you like, within reason. Speak to your doctor or health professional if you have any conditions and concerns.

IS A THERE A WATER KEFIR PH CHART TO FOLLOW FOR BREWING?

To start, about 3.3 is a decent pH for kefir starter/vinegar/mother. For the PH at the end of the ferment, anywhere you like but above 4.5 is dangerous so keep it under 4.5. For the PH after flavouring, again keep it under 4.5.

WHAT CONTAINERS ARE BEST FOR BREWING WATER KEFIR?

We recommend using containers made of glass, ceramic and food grade plastic or stainless steel to brew your kefir in. Some containers also include a tap which allows you to dispense your brew easily as you need it.

We offer 8 litre glass containers that are great for fermenting kefir. These include a tap and a lid. They also include a free breathable fermentation cloth for you to use when fermenting.

CAN I DOWNLOAD YOUR WATER KEFIR BREWING INSTRUCTIONS AS A PDF?

Yes, you can download our water kefir brewing instructions as a PDF. Two versions are available, one for web (12.7 MB) and a high resolution version with markers for print (42 MB).

Download the PDF web version of our Water Kefir Brew Bible / Instructions (12.7 MB) ›

Download the PDF high resolution / print version of our Water Kefir Brew Bible / Instructions (42 MB) ›

KEFIR BREWING

SHIPPING AND POSTAGE

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WHERE DO YOU OFFER SHIPPING TO?

The Good Brew Company offers shipping of products to all states and territories throughout Australia.

WHERE DO YOU OFFER SHIPPING TO?

The Good Brew Company offers shipping of products to all states and territories throughout Australia.

WHAT SHIPPING OPTIONS DO YOU OFFER?

Via our website store, we offer local pickup (where you pick it up from one of our two locations), or Australia Post shipping to your location/shipping address.

All kombucha and jun starter kits currently come with free shipping to anywhere in Australia.

DO YOU OFFER FREE SHIPPING FOR ANY PRODUCTS?

All of our kombucha and jun SCOBY Starter Kits include free shipping throughout Australia. Please note that the Complete Kits do have shipping costs given the size of the item, where we offer a quality delivery service via courier to your location.

Our workshop tickets are purely digital, thus you won’t be posted anything for these.

The majority of all if not all other products have shipping costs.

HOW DOES YOUR SAME DAY SHIPPING WORK?

Order before 5pm on Monday, Tuesday, Wednesday, Thursday or Friday or Saturday and we’ll then have your order posted on that very same day.

Excludes Sundays, public holidays and any other dates we announce beforehand.

DO YOU OFFER TRACKING FOR SHIPPED ORDERS?

All online purchases of cases, Complete Fermenter kits and brewery in a boxes include tracking as part of their shipping costs. With every order that is sent via Courier or Express post we will send you tracking details via email.

Kombucha and jun SCOBYs do not include tracking as part of their free shipping.

HOW / WHERE CAN I PICKUP MY ORDER (LOCAL PICKUP)?

If you choose local pickup as your shipping option, you can collect your order from our Brunswick HQ at 54 Hope Street, Brunswick opening hours are 10-5pm Monday to Saturday. Please call or text us on 0406 154 886 to arrange a collection time and to confirm your order is ready for pick up. Please call us to arrange a pick up out of our usual hours.

WHAT ARE YOUR OPENING HOURS / WHEN CAN I PICKUP MY ORDER?

You can pickup your order anytime during our office hours of 10AM-5PM, Monday to Saturday. We are closed for some public holidays. Visit our location at 54 Hope St, Brunswick VIC 3056 to pickup your order.

We also offer out of hours flexible arrangements for order pickups. Please contact us to arrange an appropriate time.

KEFIR BREWING

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DO YOU OFFER SPECIAL DEALS FOR BULK PURCHASES?

CAN I PURCHASE YOUR PRODUCTS IN STORES IN VICTORIA?

Yes, various stores stock our products, including our kombucha. View the kombucha stockists page to find out where you can purchase our bottled kombucha in stores.

You can also visit our HQ at 54 Hope Street, Bunswick VIC 3056. We’re open 10am-5pm, Monday to Saturday. Generally we have most products in stock but please call ahead on 0406 154 886 to avoid disappointment.

WHERE CAN I PURCHASE YOUR PRODUCTS IN QLD, NSW, ACT, SA, TAS, NT AND WA?

Due to the actually alive nature of our kombucha (unlike many dead store shelf brands), it doesn’t travel well over long distances in our very warm and beautiful country, Australia.

However we can provide our kombucha in large juice bottles and let them carbonate en route. We’ll brew what flavours you want at $5 a litre in 2 litre juice bottles, then charge a courier rate.

Otherwise u can get all the healthy impact and some of the great flavours by buying our shelf stable tonics online at www.extremelyalive.com.au (use FAQWIT as your code for 5% off with our sister company Extremely Alive) and mixing them with your local (as small brand as possible or LosBros) kombucha or soda water for delicious alcohol free creations.

Contact our friendly team for an interstate bulk brew and shipping quote or just order tonics online.

HOW CAN I SELL YOUR PRODUCTS IN MY STORE(S)?

I HAVE NOT RECEIVED MY CONFIRMATION EMAIL / OTHER EMAIL YET.

If you have ordered a product and not received a confirmation email yet, or other related email, please check all inboxes / folders of your associated email account, including your spam folder and any “All Mail” folders.

If you have checked all email folders / spam folders and still cannot find the expected email, please contact our friendly team and we’ll be happy to help.

MY ONLINE ORDER HAS BEEN MARKED AS “COMPLETE” OR “COMPLETED”. WHAT DOES THIS MEAN?

When orders are marked as complete they have been packed and are ready for pick up by our couriers, if you selected Australia post, or courier shipping. You will also receive an email with your tracking details if you have selected Express post or courier shipping.

If you requested to pickup your order in person, your order being marked as complete means that you have successfully picked up your order in person. Additionally, you will receive an email that mentions your order has been picked up.

WHAT FORMS OF PAYMENT DO YOU ACCEPT ONLINE?

We use PayPal and Google Pay to process payments securely via our web store. You can pay using your PayPal account or without one. PayPal accepts credit cards / debit cards including Visa, Mastercard and Amex (American Express).

DO YOU CHARGE ANY PAYMENT PROCESSING FEES FOR ONLINE ORDERS?

We do not charge any payment processing fees for orders made online. Some products do carry shipping costs due to their large size and complexity in terms of shipping, though we offer many products with free shipping.

DO YOU PROVIDE KEGS OF KOMBUCHA AND JUN?

Yes, we provide kegs of kombucha and jun for events. Kombucha is $5 per litre and jun is $6 per litre. The cost for a single tap setup is $50 and $100 for multiple tap system. Alternatively, we also offer 10L glass and plastic containers with taps that can fit in your fridge and have no setup fee. Delivery-wise, pickup is free and for delivery to your location it is $2.50 per km from our HQ (54 Hope St, Brunswick VIC 3056). After your event, you’ll need to return the system to us or we can arrange to have it picked up from your location at a cost. Please contact us to arrange kegs for your event.

HOW DO THE COUPON CODES / DISCOUNTS FROM NEWSLETTER SUBSCRIPTIONS WORK?

By subscribing to our email newsletter, you’ll receive a 15% discount coupon code to be used during your online purchase with us for 8L fermenters and SCOBYs. These coupon codes are valid for 1 use per email / user subscription. The coupon code is sent to you after you confirm your sign up (sign ups are confirmed by a email with a confirmation link for you to select).

KEFIR BREWING

SHIPPING AND POSTAGE

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HOW CAN I CONTACT YOU FOR GENERAL ENQUIRIES?

For all general enquiries including product information, shipping, stockists and events, please call 0406 154 886. Alternatively, you can use the contact form or email address on our contact page.

MY CONTACT FORM SUBMISSION DIDN’T WORK. WHAT SHOULD I DO?

First off, have you filled out all of the fields correctly? Are you also using a modern and up to date browser? Our contact forms are tested to work with all modern browsers. We use rather nifty security and spam prevention on our website that also aims to avoid intruding on your experience. In the incredibly rare and unlikely case your contact form submission displays an error upon selecting “Send Your Enquiry Now”, this could be caused if you’re on a network with a known spam / security problem. To get around this, you could try using another network / internet connection or sending from a different device. If you do receive an error, please try informing us of this via our Website Feedback Form and alternatively, you can email or call us.

CAN GOOD BREW REUSE MY GOOD BREW BOTTLES WITH LABELS IN PERFECT CONDITION?

Yes, the Good Brew Co can reuse our bottles that are in a perfect condition. If you’re near Brunswick in Melbourne, then you can drop them off at our HQ at 54 Hope St, Brunswick VIC 3056. In exchange we will give you some free kombucha.

MY QUESTION IS NOT LISTED HERE IN THE FAQ.

If you have any other queries that are not listed here, please get in touch us via the contact us page.