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Scroll through our frequently asked questions and answers section to find more information about our products, shipping and services.
If you’re looking to get a quote for an event or order, please contact us.
Shipping / Postage
- Where do you offer shipping to?
- What shipping options do you offer?
- Do you offer free shipping for any products?
- How does your same day shipping work?
- Do you offer tracking for shipped orders?
- How / where can I pickup my order (local pickup)?
- Can I visit your warehouse?
- What are your opening hours / when can I pickup my order?
- Do you offer special deals for bulk purchases?
- Can I purchase your products in stores?
- How can I sell your products in my store(s)?
- I have not received my confirmation email / other email yet.
- My online order has been marked as “Complete” or “Completed”. What does this mean?
- What forms of payment do you accept online?
- Do you charge any payment processing fees for online orders?
- Do you provide kegs of kombucha and jun?
- How do the coupon codes / discounts from newsletter subscriptions work?
Kombucha / Jun Brewing
- Can you teach me how to make kombucha tea?
- How much kombucha or jun can I make from your SCOBY?
- How long do SCOBY starters last for / do they need to be stored in the fridge?
- How long does it take for a brew to be ready?
- What do I do if my kombucha / jun has mould?
- Can I download your jun or kombucha brewing instructions as a PDF?
- How can I contact you for general enquiries?
- My contact form submission didn’t work. What should I do?
- My question is not listed here in the FAQ. yet …
Shipping / Postage
Where do you offer shipping to?
The Good Brew Company offers shipping of products to all states and territories throughout Australia.
What shipping options do you offer?
Via our website store, we offer local pickup (where you pick it up from one of our two locations), or Australia Post shipping to your location/shipping adress.
All kombucha and jun starter kits currently come with free shipping to anywhere in Australia.
Do you offer free shipping for any products?
All of our kombucha and jun SCOBY Starter Kits include free shipping throughout Australia. Please note that the Complete Kits do have shipping costs given the size of the item, where we offer a quality delivery service via courier to your location.
Our workshop tickets are purely digital, thus you won’t be posted anything for these.
The majority of all if not all other products have shipping costs.
How does your same day shipping work?
Order before 5pm on Sunday, Monday, Tuesday, Wednesday, Thursday or Friday and we’ll then have your order posted on that very same day.
Excludes Saturdays, public holidays and any other dates we announce beforehand.
Do you offer tracking for shipped orders?
All online purchases of cases (24 bottles) include tracking as part of their shipping costs.
Kombucha and jun SCOBYs do not include tracking as part of their free shipping.
How / where can I pickup my order (local pickup)?
If you choose local pickup as your shipping option, you can collect your order from one of our two locations. Order pickups must be arranged before visiting our locations and picking up your purchase. Please call or text us on 0406 154 886 to arrange a collection time at your preferred location.
Can I visit your warehouse?
Visits to our warehouse are currently by appointment only. Please contact us to arrange an appropriate time.
What are your opening hours / when can I pickup my order?
We’re open 10AM-6PM, Monday to Friday. On Saturday we are open 12PM-6PM. On Sunday we are closed. We are closed for some public holidays.
If you’re picking up your order, please contact us first to arrange an appropriate time.
Do you offer special deals for bulk purchases?
Yes, we sure do! Please contact us for a quote on a bulk purchase.
Can I purchase your products in stores?
Yes, various stores stock our products, including our kombucha. View the kombucha stockists page to find out where you can purchase our kombucha in stores.
How can I sell your products in my store(s)?
Please contact us to arrange us supplying your store or stores with our products.
I have not received my confirmation email / other email yet.
If you have ordered a product and not received a confirmation email yet, or other related email, please check all inboxes / folders of your associated email account, including your spam folder and any “All Mail” folders.
If you have checked all email folders / spam folders and still cannot find the expected email, please contact us.
My online order has been marked as “Complete” or “Completed”. What does this mean?
When orders are marked as complete and you requested delivery to a specific location, it means the order has been shipped/posted to you. You will also receive an email that mentions your order has been shipped.
If you requested to pickup your order in person, your order being marked as complete means that you have successfully picked up your order in person. Additionally, you will receive an email that mentions your order has been picked up.
What forms of payment do you accept online?
We use PayPal to process payments securely via our web store. You can pay using your PayPal account or without one. PayPal accepts credit cards / debit cards including Visa, Mastercard and Amex (American Express).
Do you charge any payment processing fees for online orders?
We do not charge any payment processing fees for orders made online. Some products do carry shipping costs due to their large size and complexity in terms of shipping, though we offer many products with free shipping.
Do you provide kegs of kombucha and jun?
Yes, we provide kegs of kombucha and jun for events. Kombucha is $5 per litre and jun is $6 per litre. The cost for a single tap setup is $50 and $100 for multiple tap system. Alternatively, we also offer 10L glass and plastic containers with taps that can fit in your fridge and have no setup fee. Delivery-wise, pickup is free and for delivery to your location it is $2.50 per km from our HQ (54 Hope St, Brunswick VIC 3056). After your event, you’ll need to return the system to us or we can arrange to have it picked up from your location at a cost. To arrange kegs for your event, please contact us.
How do the coupon codes / discounts from newsletter subscriptions work?
By subscribing to our email newsletter, you’ll receive a 5% discount coupon code to be used during your online purchase with us. These coupon codes are valid for 1 use per email / user subscription. The coupon code is sent to you after you confirm your sign up (sign ups are confirmed by a email with a confirmation link for you to select).
Kombucha / Jun Brewing
Can you teach me how to make kombucha tea?
Yes, we sure can! If you’re in the Melbourne VIC area, you can visit one of our fantastic kombucha creation workshops in Brunswick. These workshops generally run at the last Thursday of every month from 7pm and you get your very own kombucha SCOBY/starter to begin your brew. Check out our Events, Workshops and Tickets section to book a ticket online for our next workshop.
If you can’t attend one of our amazing workshops (we know, it’s devastating), then rest assured, our Starter and Complete brewing kits include instructions. You can also contact us at any time to ask about your Good Brew batch of booch for brewing advice.
How much kombucha or jun can I make from your SCOBY?
Ultimately as long as you keep your SCOBY alive, healthy and happy, then you can make kombucha or jun from it for as long as you want.
For your first batch from a Kombucha SCOBY Starter Kit for example, you should ideally make no more than a 2L batch. Once your SCOBY has grown and is strong and healthy, then larger batches can be made.
Once you have a healthy large SCOBY and batch, larger quantities can be brewed. Ideally you should not feed it more than 8x the starter (existing brew in your fermenter). For example, say you have 1L of a SCOBY starter / kombucha already in your fermenter, then you could feed it 7L of tea with sugar (but no more) to make a total of 8L.
How long do SCOBY starters last for / do they need to be stored in the fridge?
Our sealed SCOBYs will last during postage and outside of refrigeration for a bit though are best kept in the fridge. They last in the fridge for at least 6 months.
How long does it take for a brew to be ready?
Around 1 week at 23 degrees, 2 weeks at 20 degrees, maybe 3 weeks at 17 degrees, etc.
What do I do if my kombucha / jun has mould?
Throw it out. Don’t risk your health. It’s less expensive to get rid of a brew that has gone bad than it is to miss work due to illness.
Can I download your jun or kombucha brewing instructions as a PDF?
Yes, you can download our jun or kombucha brewing instructions as PDF files.
How can I contact you for general enquiries?
For all general enquiries including product information, shipping, stockists and events, please call 0406 154 886 or email firstname.lastname@example.org. Additionally, you can use the contact form on our contact page.
My contact form submission didn’t work. What should I do?
Our contact forms are designed and developed to be very user-friendly and allow contact form submissions from all desktop, laptop and mobile devices. We use rather nifty security and spam prevention on our website that also aims to avoid intruding on your experience. In the very rare case your contact form submission displays an error upon selecting “Send Now”, this could be caused if you’re on a network with a known spam / security problem and to get around this, you could try using another network / internet connection or sending from a different device. If you do receive an error, please try informing us of this via our website feedback form and alternatively, you can email and call us.
My question is not listed here in the FAQ.
If you have any other queries that are not listed here, please get in touch us via the contact us page.