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Scroll through our frequently asked questions and answers section to find more information about our products, shipping and services.
If you’re looking to get a quote for an event or order, please contact us.
Shipping / Postage
- Where do you offer shipping to?
- What shipping options do you offer?
- Do you offer free shipping for any products?
- Do you offer tracking for shipped orders?
- How / where can I pickup my order (local pickup)?
- Can I visit your warehouse?
- What are your opening hours / when can I pickup my order?
- Do you offer special deals for bulk purchases?
- Can I purchase your products in stores?
- How can I sell your products in my store(s)?
- I have not received my confirmation email / other email yet.
- My online order has been marked as “Complete” or “Completed”. What does this mean?
- What forms of payment do you accept online?
- Do you charge any payment processing fees for online orders?
- Can you teach me how to make kombucha tea?
- How can I contact you for general enquiries?
- My question is not listed here in the FAQ. yet …
Where do you offer shipping to?
The Good Brew Company offers shipping of products to all states and territories throughout Australia.
What shipping options do you offer?
Via our website store, we offer local pickup (where you pick it up from one of our two locations), or Australia Post shipping to your location/shipping adress.
All kombucha and jun starter kits currently come with free shipping to anywhere in Australia.
Do you offer free shipping for any products?
All of our kombucha and jun SCOBY Starter Kits include free shipping throughout Australia. Please note that the Complete Kits do have shipping costs given the size of the item, where we offer a quality delivery service via courier to your location.
Our workshop tickets are purely digital, thus you won’t be posted anything for these.
The majority of all if not all other products have shipping costs.
Do you offer tracking for shipped orders?
All online purchases of cases (24 bottles) include tracking as part of their shipping costs.
Kombucha and jun SCOBYs do not include tracking as part of their free shipping.
How / where can I pickup my order (local pickup)?
If you choose local pickup as your shipping option, you can collect your order from one of our two locations. Order pickups must be arranged before visiting our locations and picking up your purchase. Please call or text us on 0430 290 952 to arrange a collection time at your preferred location.
Can I visit your warehouse?
Visits to our warehouse are currently by appointment only. Please contact us to arrange an appropriate time.
What are your opening hours / when can I pickup my order?
We’re open 10AM-6PM, Monday to Friday. On Saturday we are open 12PM-6PM. On Sunday we are closed. We are closed for some public holidays.
If you’re picking up your order, please contact us first to arrange an appropriate time.
Do you offer special deals for bulk purchases?
Yes, we sure do! Please contact us for a quote on a bulk purchase.
Can I purchase your products in stores?
Yes, various stores stock our products, including our kombucha. View the kombucha stockists page to find out where you can purchase our kombucha in stores.
How can I sell your products in my store(s)?
Please contact us to arrange us supplying your store or stores with our products.
I have not received my confirmation email / other email yet.
If you have ordered a product and not received a confirmation email yet, or other related email, please check all inboxes / folders of your associated email account, including your spam folder and any “All Mail” folders.
If you have checked all email folders / spam folders and still cannot find the expected email, please contact us.
My online order has been marked as “Complete” or “Completed”. What does this mean?
When orders are marked as complete and you requested delivery to a specific location, it means the order has been shipped/posted to you. You will also receive an email that mentions your order has been shipped.
If you requested to pickup your order in person, your order being marked as complete means that you have successfully picked up your order in person. Additionally, you will receive an email that mentions your order has been picked up.
What forms of payment do you accept online?
We use PayPal to process payments securely via our web store. You can pay using your PayPal account or without one. PayPal accepts credit cards / debit cards including Visa, Mastercard and Amex (American Express).
Do you charge any payment processing fees for online orders?
We do not charge any payment processing fees for orders made online. Some products do carry shipping costs due to their large size and complexity in terms of shipping, though we offer many products with free shipping.
Can you teach me how to make kombucha tea?
Yes, we sure can! If you’re in the Melbourne VIC area, you can visit one of our fantastic kombucha creation workshops in Brunswick. These workshops generally run at the last Thursday of every month from 7pm and you get your very own kombucha SCOBY/starter to begin your brew. Check out our Events, Workshops and Tickets section to book a ticket online for our next workshop.
If you can’t attend one of our amazing workshops (we know, it’s devastating), then rest assured, our Starter and Complete brewing kits include instructions. You can also contact us at any time to ask about your Good Brew batch of booch for brewing advice.
How can I contact you for general enquiries?
For all general enquiries including product information, shipping, stockists and events, please call 0430 290 952 or email firstname.lastname@example.org. Additionally, you can use the contact form on our contact page.
My question is not listed here in the FAQ.
If you have any other queries that are not listed here, please get in touch us via the contact us page.