FAQ

Save the Planet and Good Brew kombucha protesting in Melbourne park.

Scroll through our frequently asked questions and answers section to find more information about our products, shipping and services.

If you’re looking to get a quote for an event or order, please contact us.

  1. Where do you offer shipping to?
  2. What shipping options do you offer?
  3. Do you offer tracking for shipped orders?
  4. How / where can I pickup my order (local pickup)?
  5. Do you offer special deals for bulk purchases?
  6. Can I purchase your products in stores?
  7. How can I sell your products in my store(s)?
  8. Can I visit your warehouse?
  9. I have not received my confirmation email / other email yet.
  10. My online order has been marked as “Complete” or “Completed”. What does this mean?
  11. My question is not listed here in the FAQ.

Where do you offer shipping to?

The Good Brew Company offers shipping of products to all states and territories throughout Australia.

What shipping options do you offer?

Via our website store, we offer local pickup (where you pick it up from one of our two locations), or Australia Post shipping to your location/shipping adress.

All kombucha and jun starter kits currently come with free shipping to anywhere in Australia.

Do you offer tracking for shipped orders?

All online purchases of cases (24 bottles) include tracking as part of their shipping costs.

Kombucha and jun SCOBYs do not include tracking as part of their free shipping.

How / where can I pickup my order (local pickup)?

If you choose local pickup as your shipping option, you can collect your order from one of our two locations. Order pickups must be arranged before visiting our locations and picking up your purchase. Please call or text us on 0430 290 952 to arrange a collection time at your preferred location.

Do you offer special deals for bulk purchases?

Yes, we sure do! Please contact us for a quote on a bulk purchase.

Can I purchase your products in stores?

Yes, various stores stock our products, including our kombucha. View the kombucha stockists page to find out where you can purchase our kombucha in stores.

How can I sell your products in my store(s)?

Please contact us to arrange us supplying your store or stores with our products.

Can I visit your warehouse?

Visits to our warehouse are currently by appointment only. Please contact us to arrange an appropriate time.

I have not received my confirmation email / other email yet.

If you have ordered a product and not received a confirmation email yet, or other related email, please check all inboxes / folders of your associated email account, including your spam folder and any “All Mail” folders.

If you have checked all email folders / spam folders and still cannot find the expected email, please contact us.

My online order has been marked as “Complete” or “Completed”. What does this mean?

When orders are marked as complete and you requested delivery to a specific location, it means the order has been shipped/posted to you. You will also receive an email that mentions your order has been shipped.

If you requested to pickup your order in person, your order being marked as complete means that you have successfully picked up your order in person. Additionally, you will receive an email that mentions your order has been picked up.

My question is not listed here in the FAQ.

If you have any other queries that are not listed here, please get in touch us via the contact us page.