WHEN CAN I COLLECT MY LOCAL PICKUP ORDER?
I HAVE ANOTHER QUESTION ABOUT MY ORDER OR BREWING!
Before contacting us, please read our dedicated FAQ to see if your question hasn’t already been answered. Our dedicated FAQ includes information about brewing kombucha, ordering from us, purchasing online and shipping. If your question isn’t listed there and you still need help, please contact us by phone, email or contact form.
CAN I VISIT YOUR STORE TO BUY PRODUCTS AND PAY?
Walk-ins are welcome during our office hours 10am-5pm, Monday to Saturday. Generally we have most items in stock and can make them up on the spot for you. To avoid any disappointment, please call ahead on 0406 154 886 to confirm we have your desired products in stock.
For instore payments, we accept card tap payments and cash. If you don’t have those forms of payment when you arrive, you can also use our website via your mobile device to place an order and pay with PayPal or Google Pay. We’ll then confirm the payment via our website.
MY CONTACT FORM SUBMISSION DIDN’T WORK. WHAT SHOULD I DO?
First off, have you filled out all of the fields correctly? Are you also using a modern and up to date browser? Our contact forms are tested to work with all modern browsers. We use rather nifty security and spam prevention on our website that also aims to avoid intruding on your experience. In the incredibly rare and unlikely case your contact form submission displays an error upon selecting “Send Your Enquiry Now”, this could be caused if you’re on a network with a known spam / security problem. To get around this, you could try using another network / internet connection or sending from a different device. If you do receive an error, please try informing us of this via our Website Feedback Form and alternatively, you can email or call us.
I NOTICED AN ERROR ON YOUR WEBSITE. HOW CAN I REPORT THIS?
Please use our Website Feedback Form to submit an error that you experienced on our site. The Website Feedback Form also includes troubleshooting tips which may actually help you resolve your issue. Thank you for helping us improve the Good Brew experience!